Frequently asked questions

No. FaceSnap is a reference service that provides photo-based structural-mechanical estimates, and does not replace medical diagnosis, testing, or treatment. If you have symptoms, always see a qualified medical professional.

It can be used for reference, but it does not replace medical care. During analysis, we ask about mouth opening and jaw discomfort. If you answer that pain is severe or your mouth does not open well, we leave out the exercise prescription and recommend care first. If you have pain or sounds, we guide you to do the exercises while also getting temporomandibular joint (TMJ) care. If pain continues for more than 2 weeks, see a dentist or oral medicine specialist.

This is an AI-generated projected image and does not guarantee actual treatment or correction results. It's purely a visual reference for how you might look with left-right balance restored.

Bright photos facing forward with a neutral expression and no hair covering the forehead or ears are the most accurate. Photos taken with the head tilted down or turned to the side may be less accurate.

Photos used for analysis are saved as part of the results report and may be shown again via the share link and in the report list on the ‘Analysis’ tab. Logged-in users can delete them themselves at any time from the report list on the ‘Analysis’ tab, and deleting a report also removes the saved photos. For details, see the Privacy Policy.

After your analysis, try adding one photo a day in the ‘Records’ tab. Once you’ve added 30 actual photos, you’ve completed the 30-day challenge, and you can keep adding daily photos after that (up to 365). Even if you miss a day, you can continue your record. Compare your first and latest photos or review them with continuous playback.

Sign up and get 3 analysis credits. You can use every feature for free — asymmetry analysis and symmetry synthesis, plus correction simulations, personalized exercises, and the 30-day challenge. When your credits run out, top up with a credit pack and keep going. No recurring payments or subscriptions.

Yes. You can request a refund for any credits you paid for but have not yet used, regardless of how much time has passed since the purchase date. If you have not used any credits, we will refund the full payment amount. The refund amount is calculated by multiplying the per-credit unit price for that payment by the number of credits remaining. If you made multiple payments, we treat the credits from the earliest payment as used first. Credits already used, and credits provided free of charge through sign-up bonuses, promotion codes, or similar offers, are not refundable. To apply, please contact us through the “Refund policy” page with the email address for your account and your payment details (payment date or order number).

They can view it only if I consent. If a location requests a connection, an approval request appears under “My info > Location connection.” Staff at that location can view my report and photos only after I approve it. If I consent in person at the store, the staff member who recorded the consent is also saved. I can disconnect at any time on the same screen, and once disconnected, viewing is blocked immediately. A record is also kept when a location views it.

No. The location code only determines which location gets credit for my payment. By itself, it does not allow the location to view my report. Viewing requires the “Location connection” consent above.