Refund policy
Effective date · 2026-10-11
Contents
This document is a translation of the Korean original. If the meaning of the translation differs from the original, the Korean original prevails. View Korean original
Please review the refund criteria below before purchasing FaceSnap paid credits.
1. Scope
This policy applies to paid credit top-up products sold by FaceSnap (the “Service”). One credit is used for each asymmetry analysis, credits do not expire, and there are no subscriptions or automatic payments.
2. When refunds are available
You may request a refund for purchased credits that have not yet been used, regardless of how much time has passed since the purchase date.
If you have not used any of the credits you purchased, we will refund the full payment amount.
3. Refund amount
The refund amount is the payment unit price per credit for that payment multiplied by the number of unused credits, and any amount under KRW 1 is discarded.
Example: If you purchase 12 credits for KRW 9,900 and use 5, we will refund the remaining 7 × KRW 825 = KRW 5,775.
If you request another refund after receiving a partial refund for the same payment, we calculate the amount excluding what has already been refunded.
4. Order in which credits are used
Credits are deemed to be used from those issued first. If you have made multiple payments, usage is calculated from the credits paid for first.
Credits provided for free through sign-up bonuses, events, promo codes, or similar offers are not eligible for refunds.
5. When refunds are limited
Credits already used are considered to have initiated the provision of digital content (analysis report), so withdrawal of purchase and refunds are limited under Article 17(2) of the Act on Consumer Protection in Electronic Commerce, Etc.
If an analysis is not completed due to an issue with the Service, the used credit will be automatically restored, and the restored credit will be counted as an unused credit.
6. How to request a refund
Please provide the email address of your registered account and the payment details you want refunded (payment date or order number) through the contact below. You can find the order number in the usage history under 'My info > Top up / History'.
Seller: Physiocode Co., Ltd. (Business registration no. 699-88-03687)
Customer support: 070-8676-0210
Email: contact@physiocode.co
7. Refund processing
Once we receive your refund request, we will check your usage history and process it without delay, and the credits being refunded will be removed from your account.
Refunds will be processed as a cancellation to the payment method used. Depending on the card company and payment provider, it may take 3–7 business days for the cancellation to appear.
8. Changes to this policy
If this policy changes, we will announce the effective date and details of the changes on the service screen.